FAQs
1. Can I request a refund?
All digital products purchased from our store are non-refundable. Due to the nature of digital goods, we cannot accept returns or offer refunds once the product has been downloaded or accessed. Please ensure you review the product details carefully before making a purchase.
2. Do you accept custom orders?
Yes, absolutely! I love working on custom orders. Please send me a message with your requirements, and we can discuss the details to create something special just for you.
3. Can I resell the item after I purchased it?
No. All items are my original creations and are protected by copyright. They cannot be resold or claimed as your own. By purchasing, you agree to use them for personal use only.
4. How will I receive my digital product?
Once your purchase is complete, you will receive a download link to access your digital product. The link will be sent to the email address you provided during checkout.
5. What if I have trouble downloading my order?
If you experience any issues downloading your digital product, please contact us immediately at support@givencraftedwonders.com. We will assist you to ensure you receive your purchase promptly.
6. Are there any usage restrictions on digital products?
Yes, our digital products are for personal use only. You may not share, distribute, or resell the digital files.
7. Can I edit the digital products?
Many of our digital products are customizable, and you will receive a link to an editable template where applicable. Please check the product description for details on customization options.
8. Do digital products have an expiration date?
No, once you purchase a digital product, it is yours to keep and use indefinitely. However, we recommend downloading your files as soon as possible to ensure you have access to them.
9. What file formats do you provide?
Our digital products are typically provided in PDF format, but some products may also be available in other formats such as JPEG or PNG. Please check the product description for specific file format information.
10. Can I print the digital products?
Yes, all of our digital products are designed to be printed. You can print them at home, at a local print shop, or using an online printing service.